Shipping and Returns

Shipping

• We currently ship orders within the UK only.

• Orders are processed within 5 business days and sent via Courier Service.

• Shipping costs will be calculated at checkout.

• You will receive a confirmation email with tracking details once your order has been dispatched.
   

Delivery Times

• Standard delivery usually takes [3–5 business days], but times may vary depending on location and courier delays.

• Please ensure your delivery details are correct when placing your order. We cannot be held responsible for orders sent to incorrect addresses.
   

Return & Refund Policy
At Amelie Distribution, we take pride in supplying high-quality fresh products. Because our items are perishable, we are unable to accept returns once they have been delivered.

No Returns for Perishable Goods
Due to the nature of our products (fresh and frozen foods), we cannot accept returns for change of mind, ordering mistakes, or unwanted items. This is in line with UK consumer regulations, which exempt perishable goods from standard return rights.

Refunds and Replacements
We will offer a refund or replacement if:
 

• The product arrives damaged or spoiled

• The incorrect product was sent

• There is an issue during delivery that affects product quality

To process a refund or replacement, we require:

• Notification within 24 hours of delivery

• Photographic evidence of the issue (product and packaging)

Shipping
We ship across the UK using trusted couriers and take every precaution to ensure products arrive in excellent condition. Once dispatched, responsibility for delivery lies with the courier, but we will support you if there is an issue during transit.
 
How to Claim
If you experience a problem with your order:
 

1. Email us at info@ameliedistribution.co.uk within 24 hours of receiving your delivery.

2. Include your order number, description of the issue, and clear photos.

3. Our team will review and arrange a refund or replacement where applicable.

 
Contact
If you have any questions about this policy, please contact us at: info@ameliedistribution.co.uk